This Returns, Refunds & Right of Withdrawal Policy explains the return, refund, and withdrawal rights available to customers purchasing from HTVRONT EU STORE LLC.

1. EU Right of Withdrawal

Customers located within the European Union generally have the right to withdraw from a distance contract within 14 days without providing any reason, in accordance with applicable EU consumer protection laws.

The withdrawal period begins from the day the customer, or a third party designated by the customer, receives the product.

To exercise the right of withdrawal, customers must contact our customer service team before returning any product.

2. HTVRONT 15-Day Return Policy

In addition to applicable statutory consumer rights, HTVRONT provides a 15-day commercial return policy for eligible products.

Customers may request a return within 15 days after receiving the product, subject to the conditions described below.

3. Return Eligibility

To be eligible for a return, products must generally meet the following conditions:

• The product must be purchased from HTVRONT EU STORE LLC;
• The return request must be submitted within the applicable return period;
• The product must be unused or in acceptable condition for resale;
• The product must include original accessories, packaging, and included items where applicable.

Returns may not be accepted for products that have been damaged, misused, modified, or returned without prior approval.

4. Return Request Process

Customers must contact our customer service team before returning any product.

The return process is as follows:

• Contact our customer service team with your order number and return request;
• Provide required information regarding the product and reason for return;
• HTVRONT reviews the request and confirms whether the return is approved;
• Approved customers will receive return instructions and the applicable return address.

5. Return Address

The return address will be provided after your return request has been reviewed and approved.

Customers should not send products to any address without receiving official return instructions from HTVRONT customer service.

6. Return Shipping Costs

For returns caused by product defects, quality issues, or incorrect items received, HTVRONT will review the situation and provide an appropriate solution.

For returns due to personal preference, ordering mistakes, or other non-quality reasons, customers may be responsible for return shipping costs unless otherwise agreed.

7. Refund Process

After the returned product has been received and inspected, we will process the refund if the return is approved.

Refunds will be issued through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider.

8. Damaged or Incorrect Products

If you receive a damaged product, defective product, or incorrect item, please contact our customer service team as soon as possible.

Please provide:

• Order number;
• Description of the issue;
• Photos or videos showing the problem if required.

Our team will review the case and provide an appropriate solution.

9. Exceptions

Returns may not apply to:

• Products damaged due to improper use;
• Products modified without authorization;
• Items returned without prior approval;
• Products that do not meet applicable return conditions.

10. Contact Us

If you have any questions regarding returns, refunds, or withdrawal rights, please contact:

Email:
support-eu@htvront.com

Phone:
+1 (833) 749-6046