This Warranty & Legal Guarantee Policy explains the commercial warranty provided by HTVRONT EU STORE LLC and the statutory consumer protection rights available to customers within the European Union.

1. HTVRONT Commercial Warranty

HTVRONT provides a commercial warranty for eligible products purchased through HTVRONT EU STORE LLC.

The commercial warranty covers manufacturing defects and product quality issues that occur during the applicable warranty period under normal use conditions.

2. Warranty Coverage

The warranty may cover:

• Manufacturing defects;
• Product failures caused by normal use conditions;
• Quality issues covered under applicable warranty terms.

Each warranty request will be reviewed individually based on the product condition, reported issue, and applicable warranty coverage.

3. Warranty Claim Process

Customers must contact HTVRONT customer service before sending any product for warranty service.

The warranty claim process includes:

• Contacting our customer service team with your order number;
• Providing product information and a description of the issue;
• Providing photos, videos, or other supporting information if requested;
• Allowing HTVRONT to review and evaluate the issue.

4. Warranty Solutions

Depending on the specific situation, HTVRONT may provide one or more of the following solutions:

• Technical assistance;
• Troubleshooting guidance;
• Replacement parts;
• Repair service;
• Product replacement;
• Other appropriate remedies.

The final solution will depend on the nature of the issue, product condition, and applicable warranty terms.

5. Warranty Exclusions

The commercial warranty does not generally cover issues caused by:

• Improper use, operation, or maintenance;
• Accidental damage;
• Unauthorized modifications or repairs;
• Normal wear and tear;
• Damage caused by external factors;
• Failure to follow product instructions or safety guidelines.

6. EU Legal Guarantee of Conformity

In addition to any commercial warranty provided by HTVRONT, consumers within the European Union benefit from mandatory statutory consumer protection rights.

Where applicable, consumers may have rights relating to the legal guarantee of conformity for goods purchased from professional sellers under applicable EU consumer protection laws.

These statutory rights exist independently from any commercial warranty provided by HTVRONT.

7. Protection Against Hidden Defects

Where applicable under the laws of the customer's country of residence, consumers may also benefit from statutory protection against hidden defects.

8. Warranty Service Location

Warranty requests may be processed through our Germany warehouse or designated service center depending on the specific situation.

After reviewing your warranty request, HTVRONT will provide the appropriate service instructions.

9. Contact Us

For warranty claims or questions regarding product protection, please contact our customer service team: